Hello
Farrukh
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:25–09:55
Shama’s Loyalty Playbook: Building Strategy, Mobilising Teams & Personalising at Scale
How to evolve a legacy loyalty scheme, secure stakeholder and PLC-board buy-in, mobilise teams…
Shama Wilson
Day 1 · 16:15–16:35
The Statistician and the Machine Reloaded
A debate on prediction versus understanding, personalisation versus discovery, convenience…
Eva Molsich; L.A.I.L.A.
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Your Conversation Hub
Scale Personalisation
Relevant to your challenge of delivering personalisation at scale.
Based on your answers, we suggest spending most of your networking time at the Scale Personalisation Hub, where you can meet peers working towards similar objectives. Follow the Scale Personalisation flag!
Recommended for You
Sponsors and Partners you may like to meet
Bloomreach
you requested to meet with this partner
Why Matched
Bloomreach fits your objective to increase retention and repeat purchase through customer data activation and personalisation.
Talon.one
you requested to meet with this partner
Why Matched
For your objective to improve the relevance and personalisation of offers, Talon.one's promotion engine and loyalty rules engine are particularly relevant.
Epsilon
you requested to meet with this partner
Why Matched
Epsilon offers a different lens on personalisation; test whether it fits your remit.
Peer Conversations
People we think you should connect with
Joanna Bucior
Customer Growth Leader
Decathlon Italy
Why Matched
You and Joanna Bucior both identified scaling personalisation without losing relevance as a current challenge. Their Customer Growth Leader perspective at Decathlon Italy should make this a practical peer exchange.
Conversation Starter
Ask Joanna how they are approaching scaling personalisation without losing relevance at Decathlon Italy and what they would do differently.
Giovanni Battista Montano
CRM Manager
Teddy S.p.a.
Why Matched
Giovanni Battista Montano's priorities at Teddy S.p.a. include the same goal to improve the relevance and personalisation of offers, making their CRM Manager experience directly relevant to you.
Conversation Starter
Ask Giovanni Battista which actions are helping them improve the relevance and personalisation of offers at Teddy S.p.a. and how they measure progress.
Marta Dragovic
Senior Manager Membership Proposition & Offer
The LEGO Group
Why Matched
This match connects you with Marta Dragovic, whose work as Senior Manager Membership Proposition & Offer at The LEGO Group is also focused on how to increase retention and repeat purchase.
Conversation Starter
Ask Marta where The LEGO Group has faced the hardest customer trade-off.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
