Hello
Floor
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 2 · 13:55–14:25
More Than an App: Re-imagining Membership at the LEGO Group
How LEGO moved from viewing membership as a CRM channel to treating members as a core brand…
Aaron Mitchell; Myrthe van Dieijen
Day 1 · 12:20–12:50
The Engineering Decisions No One Talks About in Loyalty
The engineering realities behind scaling a global loyalty proposition, including trade-offs…
Jip Koudijs
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Your Conversation Hub
Scale Personalisation
Relevant to your challenge of delivering personalisation at scale.
Based on your answers, we suggest spending most of your networking time at the Scale Personalisation Hub, where you can meet peers working towards similar objectives. Follow the Scale Personalisation flag!
Recommended for You
Sponsors and Partners you may like to meet
Insider
you requested to meet with this partner
Why Matched
Insider fits your objective to improve the relevance and personalisation of offers through aI customer engagement and journey orchestration.
Bloomreach
you requested to meet with this partner
Why Matched
Bloomreach offers a different lens on personalisation; test whether it fits your remit.
Talon.one
you requested to meet with this partner
Why Matched
With Talon.one, examine personalised incentives and ask for evidence of its practical impact.
Peer Conversations
People we think you should connect with
Eline Booij
CRM Marketeer
AS Watson
Why Matched
You and Eline Booij both identified scaling personalisation without losing relevance as a current challenge. Their CRM Marketeer perspective at AS Watson should make this a practical peer exchange.
Conversation Starter
Ask Eline how they are approaching scaling personalisation without losing relevance at AS Watson and what they would do differently.
Brigitte Schneeberger
Customer Engagement and Loyalty manager
IKEA
Why Matched
Brigitte Schneeberger's priorities at IKEA include the same goal to improve the relevance and personalisation of offers, making their Customer Engagement and Loyalty manager experience directly relevant to you.
Conversation Starter
Ask Brigitte which actions are helping them improve the relevance and personalisation of offers at IKEA and how they measure progress.
Lukasz Guzinski
Loyalty Programs Manager
LOT Polish Airlines
Why Matched
This match connects you with Lukasz Guzinski, whose work as Loyalty Programs Manager at LOT Polish Airlines is also focused on how to increase customer engagement and programme usage.
Conversation Starter
Ask Lukasz which actions are helping them increase customer engagement and programme usage at LOT Polish Airlines and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
