Hello
Francesca
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 2 · 09:45–10:15
Did Customers Forget About Loyalty Programs? Or YOU?
Why loyalty programmes need to be continually iterable as customer expectations change, with…
Zsuzsa Kecsmar; Lukas Savetun
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 2 · 14:55–15:55
A Live Introduction to Applied Consumer Neuroscience — Part 2
A practical workshop on defining a brand North Star and testing it against customer-experience, comm
Dr Simon Moore; David Jenkinson
Your Conversation Hub
Build Loyalty
Relevant to your focus on stronger, ongoing customer engagement.
Based on your answers, we suggest spending most of your networking time at the Build Loyalty Hub, where you can meet peers working towards similar objectives. Follow the Build Loyalty flag!
Recommended for You
Sponsors and Partners you may like to meet
Antavo
you requested to meet with this partner
Why Matched
Antavo fits your objective to increase retention and repeat purchase through enterprise loyalty platform and programme management.
Braze
you requested to meet with this partner
Why Matched
For your objective to increase customer engagement and programme usage, Braze's customer engagement platform and journey orchestration are particularly relevant.
M-Wise
Recommended
Why Matched
With M-Wise, examine personalised communications and ask for evidence of its practical impact.
Peer Conversations
People we think you should connect with
Kristina DURDEVIC
CRM & Membership planner
Decathlon Zagreb d.o.o.
Why Matched
You and Kristina DURDEVIC both identified sustaining customer engagement and programme participation as a current challenge. Their CRM & Membership planner perspective at Decathlon Zagreb d.o.o. should make this a practical peer exchange.
Conversation Starter
Ask Kristina how they are approaching sustaining customer engagement and programme participation at Decathlon Zagreb d.o.o. and what they would do differently.
Veruschka Haas
Customer Club Specialist
Flying Tiger Copenhagen
Why Matched
Veruschka Haas's priorities at Flying Tiger Copenhagen include the same goal to increase retention and repeat purchase, making their Customer Club Specialist experience directly relevant to you.
Conversation Starter
Ask Veruschka which actions are helping them increase retention and repeat purchase at Flying Tiger Copenhagen and how they measure progress.
Joana Ferreira
Senior Loyalty CRM Executive
Moonpig
Why Matched
Joana Ferreira brings a Senior Loyalty CRM Executive perspective from Moonpig to compare with your own.
Conversation Starter
What would Joana prioritise next in the Senior Loyalty CRM Executive role at Moonpig?
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
