Hello
Gizem
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 11:35–12:05
How to Build a Growth Marketing Function Grounded in Retention
How growth marketing can work across lifecycle journeys, experimentation, in-app experiences…
Farrukh Zafar
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Your Conversation Hub
Scale Personalisation
Relevant to improving customer data and the single customer view.
Based on your answers, we suggest spending most of your networking time at the Scale Personalisation Hub, where you can meet peers working towards similar objectives. Follow the Scale Personalisation flag!
Recommended for You
Sponsors and Partners you may like to meet
Insider
you requested to meet with this partner
Why Matched
Insider fits your objective to improve the relevance and personalisation of offers through aI customer engagement and journey orchestration.
Bloomreach
you requested to meet with this partner
Why Matched
For your objective to capture richer first-party customer data, Bloomreach's customer data activation and personalisation are particularly relevant.
Braze
you requested to meet with this partner
Why Matched
Worth meeting because its customer engagement platform and journey orchestration could help you increase customer engagement and programme usage.
Peer Conversations
People we think you should connect with
James Cotterill
Head of partnerships
Stressfreecarrental.com
Why Matched
You and James Cotterill both identified proving loyalty's incremental commercial impact as a current challenge. Their Head of partnerships perspective at Stressfreecarrental.com should make this a practical peer exchange.
Conversation Starter
Ask James how they are approaching proving loyalty's incremental commercial impact at Stressfreecarrental.com and what they would do differently.
David Thompson
Product Manager, Customer Experience
Flying Tiger Copenhagen
Why Matched
David Thompson is also working through the challenge of improving data quality, identity and the single customer view. Their experience as Product Manager, Customer Experience at Flying Tiger Copenhagen gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Flying Tiger Copenhagen's CRM decisions? Ask David for an example.
Valentyna Romanenko
Sr Director Customer Growth
Decathlon
Why Matched
A relevant peer connection because Valentyna Romanenko shares your challenge around securing internal ownership and stakeholder alignment and brings the perspective of a Sr Director Customer Growth at Decathlon.
Conversation Starter
Ask Valentyna where Decathlon has faced the hardest customer trade-off.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
