Hello
Hande
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 14:35–15:05
Customers Aren’t Loyal. They’re Efficient.
What drives repeat behaviour in ecommerce when customers compare and switch quickly; the roles…
Tijn van der Heijen
Day 2 · 09:15–09:45
Habits & Hooks: Building for Stickiness
How repeat behaviour is created through product experience and CRM, why retention must be…
Mine Albayrak Avdan; Rebecca Stewart
Day 2 · 12:15–12:45
How Gamification Has Helped Co-op Engage Members Across Its Membership Strategy
How Co-op and Playable developed and tested gamified experiences at scale, including practical…
Andreas Fabricius; Laura Edwards
Your Conversation Hub
Engage and Reward Customer
Relevant to your focus on stronger, ongoing customer engagement.
Based on your answers, we suggest spending most of your networking time at the Engage and Reward Customer Hub, where you can meet peers working towards similar objectives. Follow the Engage and Reward Customer flag!
Recommended for You
Sponsors and Partners you may like to meet
Digitrips
Recommended
Why Matched
Digitrips fits your objective to grow customer lifetime value through travel rewards and travel inventory.
ValueDynamx
Recommended
Why Matched
For your objective to increase customer engagement and programme usage, ValueDynamx's rewards marketplace and travel benefits are particularly relevant.
Carlton One
Recommended
Why Matched
Worth meeting because its rewards catalogue and recognition could help you grow customer lifetime value.
Peer Conversations
People we think you should connect with
Alejandra Vigo
Engagement & Brand Manager
Banco de Crédito del Perú
Why Matched
You and Alejandra Vigo both identified sustaining customer engagement and programme participation as a current challenge. Their Engagement & Brand Manager perspective at Banco de Crédito del Perú should make this a practical peer exchange.
Conversation Starter
Ask Alejandra how they are approaching sustaining customer engagement and programme participation at Banco de Crédito del Perú and what they would do differently.
Nils Korsvoll
VP Loyalty & CX
Strawberry
Why Matched
Nils Korsvoll is also working through the challenge of making the loyalty proposition more distinctive. Their experience as VP Loyalty & CX at Strawberry gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Strawberry's CRM decisions? Ask Nils for an example.
Tijn van der Heijden
Manager Select Loyalty Program
Bol
Why Matched
This match connects you with Tijn van der Heijden, whose work as Manager Select Loyalty Program at Bol is also focused on how to grow customer lifetime value.
Conversation Starter
Ask Tijn which actions are helping them grow customer lifetime value at Bol and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
