Hello
Joanna
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 16:15–16:35
The Statistician and the Machine Reloaded
A debate on prediction versus understanding, personalisation versus discovery, convenience…
Eva Molsich; L.A.I.L.A.
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 09:25–09:55
Shama’s Loyalty Playbook: Building Strategy, Mobilising Teams & Personalising at Scale
How to evolve a legacy loyalty scheme, secure stakeholder and PLC-board buy-in, mobilise teams…
Shama Wilson
Your Conversation Hub
Scale Personalisation
Relevant to your challenge of delivering personalisation at scale.
Based on your answers, we suggest spending most of your networking time at the Scale Personalisation Hub, where you can meet peers working towards similar objectives. Follow the Scale Personalisation flag!
Recommended for You
Sponsors and Partners you may like to meet
Bloomreach
you requested to meet with this partner
Why Matched
Bloomreach fits your objective to increase retention and repeat purchase through customer data activation and personalisation.
Bilendi
Recommended
Why Matched
For your objective to improve the relevance and personalisation of offers, Bilendi's loyalty platform and cRM & automation are particularly relevant.
Eagle Eye
Recommended
Why Matched
Eagle Eye offers a different lens on real-time personalisation; test whether it fits your remit.
Peer Conversations
People we think you should connect with
Giovanni Battista Montano
CRM Manager
Teddy S.p.a.
Why Matched
You and Giovanni Battista Montano both identified scaling personalisation without losing relevance as a current challenge. Their CRM Manager perspective at Teddy S.p.a. should make this a practical peer exchange.
Conversation Starter
Ask Giovanni Battista how they are approaching scaling personalisation without losing relevance at Teddy S.p.a. and what they would do differently.
Marta Dragovic
Senior Manager Membership Proposition & Offer
The LEGO Group
Why Matched
Marta Dragovic is also working through the challenge of sustaining customer engagement and programme participation. Their experience as Senior Manager Membership Proposition & Offer at The LEGO Group gives you useful ground to compare approaches.
Conversation Starter
Which measure guides The LEGO Group's CRM decisions? Ask Marta for an example.
Ana Yallouz
CRM and Merchandising Manager
Philips
Why Matched
This match connects you with Ana Yallouz, whose work as CRM and Merchandising Manager at Philips is also focused on how to improve the relevance and personalisation of offers.
Conversation Starter
Ask Ana which actions are helping them improve the relevance and personalisation of offers at Philips and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
