Hello
Johanna
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Day 1 · 09:25–09:55
Shama’s Loyalty Playbook: Building Strategy, Mobilising Teams & Personalising at Scale
How to evolve a legacy loyalty scheme, secure stakeholder and PLC-board buy-in, mobilise teams…
Shama Wilson
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Your Conversation Hub
Engage and Reward Customer
Relevant to your focus on stronger, ongoing customer engagement.
Based on your answers, we suggest spending most of your networking time at the Engage and Reward Customer Hub, where you can meet peers working towards similar objectives. Follow the Engage and Reward Customer flag!
Recommended for You
Sponsors and Partners you may like to meet
Braze
you requested to meet with this partner
Why Matched
Braze fits your objective to increase retention and repeat purchase through customer engagement platform and journey orchestration.
Epsilon
you requested to meet with this partner
Why Matched
For your objective to grow customer lifetime value, Epsilon's loyalty platform & services and customer data & identity are particularly relevant.
Capillary
Recommended
Why Matched
Worth meeting because its enterprise loyalty platform and loyalty management could help you improve the relevance and personalisation of offers.
Peer Conversations
People we think you should connect with
JoeYee Tang
Head of CRM
Pink Gellac
Why Matched
You and JoeYee Tang both identified scaling personalisation without losing relevance as a current challenge. Their Head of CRM perspective at Pink Gellac should make this a practical peer exchange.
Conversation Starter
Ask JoeYee how they are approaching scaling personalisation without losing relevance at Pink Gellac and what they would do differently.
Neha Taneja
VP CRM
Atolls
Why Matched
Neha Taneja is also working through the challenge of sustaining customer engagement and programme participation. Their experience as VP CRM at Atolls gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Atolls's CRM decisions? Ask Neha for an example.
Joanna Bucior
Customer Growth Leader
Decathlon Italy
Why Matched
This match connects you with Joanna Bucior, whose work as Customer Growth Leader at Decathlon Italy is also focused on how to improve the relevance and personalisation of offers.
Conversation Starter
Ask Joanna which actions are helping them improve the relevance and personalisation of offers at Decathlon Italy and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
