Hello
Julia
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 2 · 11:35–12:05
Every Visit Counts: Merging Stored Value Mechanics into Loyalty Ecosystems
How stored value can become part of the loyalty engine to encourage more frequent visits…
Stuart Boon; Ben Jones
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 11:35–12:05
How to Build a Growth Marketing Function Grounded in Retention
How growth marketing can work across lifecycle journeys, experimentation, in-app experiences…
Farrukh Zafar
Your Conversation Hub
Engage and Reward Customer
Relevant to proving the commercial impact of loyalty.
Based on your answers, we suggest spending most of your networking time at the Engage and Reward Customer Hub, where you can meet peers working towards similar objectives. Follow the Engage and Reward Customer flag!
Recommended for You
Sponsors and Partners you may like to meet
Bilendi
Recommended
Why Matched
Bilendi fits your objective to increase retention and repeat purchase through loyalty platform and cRM & automation.
Eagle Eye
Recommended
Why Matched
Ask Eagle Eye for a concrete example of promotions in use.
Bloomreach
Recommended
Why Matched
With Bloomreach, examine marketing automation and ask for evidence of its practical impact.
Peer Conversations
People we think you should connect with
Celien Dedeurwaerder
Loyalty Manager
ALDI
Why Matched
You and Celien Dedeurwaerder both identified integrating loyalty with CRM, CDP, POS and payment systems as a current challenge. Their Loyalty Manager perspective at ALDI should make this a practical peer exchange.
Conversation Starter
Ask Celien how they are approaching integrating loyalty with CRM, CDP, POS and payment systems at ALDI and what they would do differently.
Erin Dixon
Customer Lifeycle Manager
Miele X
Why Matched
Erin Dixon is also working through the challenge of proving loyalty's incremental commercial impact. Their experience as Customer Lifeycle Manager at Miele X gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Miele X's CRM decisions? Ask Erin for an example.
Valentyna Romanenko
Sr Director Customer Growth
Decathlon
Why Matched
This match connects you with Valentyna Romanenko, whose work as Sr Director Customer Growth at Decathlon is also focused on how to increase retention and repeat purchase.
Conversation Starter
Ask Valentyna which actions are helping them increase retention and repeat purchase at Decathlon and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
