Hello
Laura
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 2 · 09:45–10:15
Did Customers Forget About Loyalty Programs? Or YOU?
Why loyalty programmes need to be continually iterable as customer expectations change, with…
Zsuzsa Kecsmar; Lukas Savetun
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Day 2 · 14:55–15:55
A Live Introduction to Applied Consumer Neuroscience — Part 2
A practical workshop on defining a brand North Star and testing it against customer-experience, comm
Dr Simon Moore; David Jenkinson
Your Conversation Hub
Build Loyalty
Relevant to launching or scaling a loyalty programme.
Based on your answers, we suggest spending most of your networking time at the Build Loyalty Hub, where you can meet peers working towards similar objectives. Follow the Build Loyalty flag!
Recommended for You
Sponsors and Partners you may like to meet
Comarch
you requested to meet with this partner
Why Matched
Comarch fits your objective to increase retention and repeat purchase through enterprise loyalty platform and programme management.
Braze
you requested to meet with this partner
Why Matched
Ask Braze for a concrete example of journey orchestration in use.
Antavo
Recommended
Why Matched
With Antavo, examine promotions & incentives and ask for evidence of its practical impact.
Peer Conversations
People we think you should connect with
Maurice Kril
Campaign Manager
Bol.com
Why Matched
You and Maurice Kril both identified proving loyalty's incremental commercial impact as a current challenge. Their Campaign Manager perspective at Bol.com should make this a practical peer exchange.
Conversation Starter
Ask Maurice how they are approaching proving loyalty's incremental commercial impact at Bol.com and what they would do differently.
Paulien Horsten
Loyalty marketer
Fabory
Why Matched
Paulien Horsten is also working through the challenge of securing internal ownership and stakeholder alignment. Their experience as Loyalty marketer at Fabory gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Fabory's CRM decisions? Ask Paulien for an example.
Ben Freeman
Loyalty Director
Just Eat Takeaway
Why Matched
This match connects you with Ben Freeman, whose work as Loyalty Director at Just Eat Takeaway is also focused on how to increase retention and repeat purchase.
Conversation Starter
Ask Ben which actions are helping them increase retention and repeat purchase at Just Eat Takeaway and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
