Hello
Lukasz
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 2 · 09:45–10:15
Did Customers Forget About Loyalty Programs? Or YOU?
Why loyalty programmes need to be continually iterable as customer expectations change, with…
Zsuzsa Kecsmar; Lukas Savetun
Day 2 · 12:15–12:45
How Gamification Has Helped Co-op Engage Members Across Its Membership Strategy
How Co-op and Playable developed and tested gamified experiences at scale, including practical…
Andreas Fabricius; Laura Edwards
Day 2 · 13:55–14:25
More Than an App: Re-imagining Membership at the LEGO Group
How LEGO moved from viewing membership as a CRM channel to treating members as a core brand…
Aaron Mitchell; Myrthe van Dieijen
Your Conversation Hub
Build Loyalty
Relevant to your focus on stronger, ongoing customer engagement.
Based on your answers, we suggest spending most of your networking time at the Build Loyalty Hub, where you can meet peers working towards similar objectives. Follow the Build Loyalty flag!
Recommended for You
Sponsors and Partners you may like to meet
Talon.one
you requested to meet with this partner
Why Matched
Talon.one fits your objective to improve the relevance and personalisation of offers through promotion engine and loyalty rules engine.
Adjoe
you requested to meet with this partner
Why Matched
For your objective to increase customer engagement and programme usage, Adjoe's rewarded gaming and app engagement are particularly relevant.
Comarch
you requested to meet with this partner
Why Matched
Worth meeting because its enterprise loyalty platform and programme management could help you launch or scale a loyalty programme.
Peer Conversations
People we think you should connect with
Kimberly Koch
Category Manager
ING
Why Matched
You and Kimberly Koch both identified scaling personalisation without losing relevance as a current challenge. Their Category Manager perspective at ING should make this a practical peer exchange.
Conversation Starter
Ask Kimberly how they are approaching scaling personalisation without losing relevance at ING and what they would do differently.
Amélie Petit
Global Personalization Manager
ASICS
Why Matched
Amélie Petit is also working through the challenge of sustaining customer engagement and programme participation. Their experience as Global Personalization Manager at ASICS gives you useful ground to compare approaches.
Conversation Starter
Which measure guides ASICS's CRM decisions? Ask Amélie for an example.
Miene Vandenbussche
CRM Manager
TUI
Why Matched
This match connects you with Miene Vandenbussche, whose work as CRM Manager at TUI is also focused on how to improve the relevance and personalisation of offers.
Conversation Starter
Ask Miene which actions are helping them improve the relevance and personalisation of offers at TUI and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
