Hello
Nikoletta
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:25–09:55
Shama’s Loyalty Playbook: Building Strategy, Mobilising Teams & Personalising at Scale
How to evolve a legacy loyalty scheme, secure stakeholder and PLC-board buy-in, mobilise teams…
Shama Wilson
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 11:35–12:05
How to Build a Growth Marketing Function Grounded in Retention
How growth marketing can work across lifecycle journeys, experimentation, in-app experiences…
Farrukh Zafar
Your Conversation Hub
Scale Personalisation
Relevant to your challenge of delivering personalisation at scale.
Based on your answers, we suggest spending most of your networking time at the Scale Personalisation Hub, where you can meet peers working towards similar objectives. Follow the Scale Personalisation flag!
Recommended for You
Sponsors and Partners you may like to meet
Neoday
Recommended
Why Matched
Neoday fits your objective to improve the relevance and personalisation of offers through loyalty platform and gamification.
Bilendi
Recommended
Why Matched
For your objective to increase customer engagement and programme usage, Bilendi's loyalty platform and cRM & automation are particularly relevant.
Braze
Recommended
Why Matched
Ask Braze for a concrete example of lifecycle messaging in use.
Peer Conversations
People we think you should connect with
Susan Kok
E-commerce Manager
Philips
Why Matched
You and Susan Kok both identified scaling personalisation without losing relevance as a current challenge. Their E-commerce Manager perspective at Philips should make this a practical peer exchange.
Conversation Starter
Ask Susan how they are approaching scaling personalisation without losing relevance at Philips and what they would do differently.
Maddie Hight
Ecommerce Manager
O My Bag Amsterdam
Why Matched
Maddie Hight is also working through the challenge of sustaining customer engagement and programme participation. Their experience as Ecommerce Manager at O My Bag Amsterdam gives you useful ground to compare approaches.
Conversation Starter
Which measure guides O My Bag Amsterdam's CRM decisions? Ask Maddie for an example.
Vincent Roussilhon
Global VP of Product Management Customer Relationships
IKEA
Why Matched
This match connects you with Vincent Roussilhon, whose work as Global VP of Product Management Customer Relationships at IKEA is also focused on how to improve the relevance and personalisation of offers.
Conversation Starter
Ask Vincent which actions are helping them improve the relevance and personalisation of offers at IKEA and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
