Hello
Otto
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 11:35–12:05
How to Build a Growth Marketing Function Grounded in Retention
How growth marketing can work across lifecycle journeys, experimentation, in-app experiences…
Farrukh Zafar
Day 2 · 09:45–10:15
Did Customers Forget About Loyalty Programs? Or YOU?
Why loyalty programmes need to be continually iterable as customer expectations change, with…
Zsuzsa Kecsmar; Lukas Savetun
Your Conversation Hub
Scale Personalisation
A strong fit with the loyalty priorities you shared with us.
Based on your answers, we suggest spending most of your networking time at the Scale Personalisation Hub, where you can meet peers working towards similar objectives. Follow the Scale Personalisation flag!
Recommended for You
Sponsors and Partners you may like to meet
Neoday
Recommended
Why Matched
Neoday fits your objective to increase retention and repeat purchase through loyalty platform and gamification.
Bilendi
Recommended
Why Matched
For your objective to launch or scale a loyalty programme, Bilendi's loyalty platform and cRM & automation are particularly relevant.
Capillary
Recommended
Why Matched
Worth meeting because its enterprise loyalty platform and loyalty management could help you grow customer lifetime value.
Peer Conversations
People we think you should connect with
Milena Bursuc
CRM Activation Specialist
New Balance
Why Matched
You and Milena Bursuc both identified sustaining customer engagement and programme participation as a current challenge. Their CRM Activation Specialist perspective at New Balance should make this a practical peer exchange.
Conversation Starter
Ask Milena how they are approaching sustaining customer engagement and programme participation at New Balance and what they would do differently.
Alina Cahill
Head of product – Loyalty
Zalando
Why Matched
Alina Cahill's priorities at Zalando include the same goal to increase retention and repeat purchase, making their Head of product - Loyalty experience directly relevant to you.
Conversation Starter
Ask Alina which actions are helping them increase retention and repeat purchase at Zalando and how they measure progress.
Georgia Leitch
Senior Retention Manager
Paula’s Choice
Why Matched
This match connects you with Georgia Leitch, whose work as Senior Retention Manager at Paula's Choice is also focused on how to grow customer lifetime value.
Conversation Starter
Ask Georgia which actions are helping them grow customer lifetime value at Paula's Choice and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
