Hello
Robert
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 11:35–12:05
How to Build a Growth Marketing Function Grounded in Retention
How growth marketing can work across lifecycle journeys, experimentation, in-app experiences…
Farrukh Zafar
Day 1 · 09:25–09:55
Shama’s Loyalty Playbook: Building Strategy, Mobilising Teams & Personalising at Scale
How to evolve a legacy loyalty scheme, secure stakeholder and PLC-board buy-in, mobilise teams…
Shama Wilson
Your Conversation Hub
Scale Personalisation
Relevant to your priority of improving personalisation and relevance.
Based on your answers, we suggest spending most of your networking time at the Scale Personalisation Hub, where you can meet peers working towards similar objectives. Follow the Scale Personalisation flag!
Recommended for You
Sponsors and Partners you may like to meet
Braze
you requested to meet with this partner
Why Matched
Braze fits your objective to increase retention and repeat purchase through customer engagement platform and journey orchestration.
Capillary
you requested to meet with this partner
Why Matched
For your objective to improve the relevance and personalisation of offers, Capillary's enterprise loyalty platform and loyalty management are particularly relevant.
Bloomreach
you requested to meet with this partner
Why Matched
Compare Bloomreach's marketing automation with your current way of working.
Peer Conversations
People we think you should connect with
Kimberly Koch
Category Manager
ING
Why Matched
You and Kimberly Koch both identified sustaining customer engagement and programme participation as a current challenge. Their Category Manager perspective at ING should make this a practical peer exchange.
Conversation Starter
Ask Kimberly how they are approaching sustaining customer engagement and programme participation at ING and what they would do differently.
REBECCA STEWART
Director, Loyalty
Skyscanner
Why Matched
REBECCA STEWART is also working through the challenge of securing internal ownership and stakeholder alignment. Their experience as Director, Loyalty at Skyscanner gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Skyscanner's CRM decisions? Ask REBECCA for an example.
Murielle Aemisegger
Director Loyalty
HolidayCheck
Why Matched
This match connects you with Murielle Aemisegger, whose work as Director Loyalty at HolidayCheck is also focused on how to improve the relevance and personalisation of offers.
Conversation Starter
Ask Murielle which actions are helping them improve the relevance and personalisation of offers at HolidayCheck and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
