Hello
Samuel
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 12:20–12:50
The Engineering Decisions No One Talks About in Loyalty
The engineering realities behind scaling a global loyalty proposition, including trade-offs…
Jip Koudijs
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Day 2 · 10:15–10:35
The CRM Director’s AI Identity Crisis
An account of leading CRM while AI changes tools, expectations and roadmaps faster than teams…
Maria Moreau
Your Conversation Hub
Scale Personalisation
Relevant to your challenge of delivering personalisation at scale.
Based on your answers, we suggest spending most of your networking time at the Scale Personalisation Hub, where you can meet peers working towards similar objectives. Follow the Scale Personalisation flag!
Recommended for You
Sponsors and Partners you may like to meet
Talon.one
you requested to meet with this partner
Why Matched
Talon.one fits your objective to improve the relevance and personalisation of offers through promotion engine and loyalty rules engine.
Capillary
you requested to meet with this partner
Why Matched
With Capillary, examine loyalty management and ask for evidence of its practical impact.
Comarch
you requested to meet with this partner
Why Matched
You asked to meet Comarch; use the conversation to assess its fit with your current priorities.
Peer Conversations
People we think you should connect with
Nicole van der Pols
Loyalty Manager
Rituals
Why Matched
You and Nicole van der Pols both identified integrating loyalty with CRM, CDP, POS and payment systems as a current challenge. Their Loyalty Manager perspective at Rituals should make this a practical peer exchange.
Conversation Starter
Ask Nicole how they are approaching integrating loyalty with CRM, CDP, POS and payment systems at Rituals and what they would do differently.
Elena Frangi
Head of Global CRM & Loyalty
KIKO Milano
Why Matched
Elena Frangi is also working through the challenge of scaling personalisation without losing relevance. Their experience as Head of Global CRM & Loyalty at KIKO Milano gives you useful ground to compare approaches.
Conversation Starter
Which measure guides KIKO Milano's CRM decisions? Ask Elena for an example.
Louise Kallenberg
Head of Loyalty
SCANDIC Hotels
Why Matched
This match connects you with Louise Kallenberg, whose work as Head of Loyalty at SCANDIC Hotels is also focused on how to improve the relevance and personalisation of offers.
Conversation Starter
Ask Louise which actions are helping them improve the relevance and personalisation of offers at SCANDIC Hotels and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
