Hello
Sophie
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Day 2 · 13:55–14:25
More Than an App: Re-imagining Membership at the LEGO Group
How LEGO moved from viewing membership as a CRM channel to treating members as a core brand…
Aaron Mitchell; Myrthe van Dieijen
Your Conversation Hub
Scale Personalisation
Relevant to your challenge of delivering personalisation at scale.
Based on your answers, we suggest spending most of your networking time at the Scale Personalisation Hub, where you can meet peers working towards similar objectives. Follow the Scale Personalisation flag!
Recommended for You
Sponsors and Partners you may like to meet
Bloomreach
you requested to meet with this partner
Why Matched
Bloomreach fits your objective to increase retention and repeat purchase through customer data activation and personalisation.
Braze
you requested to meet with this partner
Why Matched
Compare Braze's journey orchestration with your current way of working.
Eagle Eye
Recommended
Why Matched
Worth meeting because its enterprise loyalty platform and promotions could help you launch or scale a loyalty programme.
Peer Conversations
People we think you should connect with
Irmina Karpinska
MARKETING AND CONVENIENCE DIRECTOR
AMIC POLSKA SP. Z O.O.
Why Matched
You and Irmina Karpinska both identified scaling personalisation without losing relevance as a current challenge. Their MARKETING AND CONVENIENCE DIRECTOR perspective at AMIC POLSKA SP. Z O.O. should make this a practical peer exchange.
Conversation Starter
Ask Irmina how they are approaching scaling personalisation without losing relevance at AMIC POLSKA SP. Z O.O. and what they would do differently.
Ying Ye
CRM manager
Shell
Why Matched
Ying Ye is also working through the challenge of sustaining customer engagement and programme participation. Their experience as CRM manager at Shell gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Shell's CRM decisions? Ask Ying for an example.
Ana Yallouz
CRM and Merchandising Manager
Philips
Why Matched
This match connects you with Ana Yallouz, whose work as CRM and Merchandising Manager at Philips is also focused on how to increase retention and repeat purchase.
Conversation Starter
Ask Ana which actions are helping them increase retention and repeat purchase at Philips and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
