Hello
Sophie
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 11:35–12:05
How to Build a Growth Marketing Function Grounded in Retention
How growth marketing can work across lifecycle journeys, experimentation, in-app experiences…
Farrukh Zafar
Day 2 · 10:15–10:35
The CRM Director’s AI Identity Crisis
An account of leading CRM while AI changes tools, expectations and roadmaps faster than teams…
Maria Moreau
Your Conversation Hub
Scale Personalisation
A strong fit with the loyalty priorities you shared with us.
Based on your answers, we suggest spending most of your networking time at the Scale Personalisation Hub, where you can meet peers working towards similar objectives. Follow the Scale Personalisation flag!
Recommended for You
Sponsors and Partners you may like to meet
Eagle Eye
Recommended
Why Matched
Eagle Eye fits your objective to launch or scale a loyalty programme through enterprise loyalty platform and promotions.
M-Wise
Recommended
Why Matched
With M-Wise, examine mobile loyalty and ask for evidence of its practical impact.
Neoday
Recommended
Why Matched
Ask Neoday for a concrete example of ai personalisation in use.
Peer Conversations
People we think you should connect with
Milena Bursuc
CRM Activation Specialist
New Balance
Why Matched
You and Milena Bursuc both identified sustaining customer engagement and programme participation as a current challenge. Their CRM Activation Specialist perspective at New Balance should make this a practical peer exchange.
Conversation Starter
Ask Milena how they are approaching sustaining customer engagement and programme participation at New Balance and what they would do differently.
Alexandra van Slooten
Sr. Marketing Manager
Bloom & Wild / bloomon
Why Matched
Alexandra van Slooten is also working through the challenge of delivering loyalty priorities with limited resources and capacity. Their experience as Sr. Marketing Manager at Bloom & Wild / bloomon gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Bloom & Wild / bloomon's CRM decisions? Ask Alexandra for an example.
Robert Muntean
Growth, Loyalty & AI Manager
OMV
Why Matched
This match connects you with Robert Muntean, whose work as Growth, Loyalty & AI Manager at OMV is also focused on how to launch or scale a loyalty programme.
Conversation Starter
Ask Robert which actions are helping them launch or scale a loyalty programme at OMV and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
