Hello
Stella
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Day 2 · 09:45–10:15
Did Customers Forget About Loyalty Programs? Or YOU?
Why loyalty programmes need to be continually iterable as customer expectations change, with…
Zsuzsa Kecsmar; Lukas Savetun
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Your Conversation Hub
Scale Personalisation
Relevant to improving customer data and the single customer view.
Based on your answers, we suggest spending most of your networking time at the Scale Personalisation Hub, where you can meet peers working towards similar objectives. Follow the Scale Personalisation flag!
Recommended for You
Sponsors and Partners you may like to meet
Capillary
you requested to meet with this partner
Why Matched
Capillary fits your objective to increase retention and repeat purchase through enterprise loyalty platform and loyalty management.
Epsilon
you requested to meet with this partner
Why Matched
For your objective to grow customer lifetime value, Epsilon's loyalty platform & services and customer data & identity are particularly relevant.
Bloomreach
you requested to meet with this partner
Why Matched
Ask Bloomreach for a concrete example of marketing automation in use.
Peer Conversations
People we think you should connect with
Andreas Borgström
Teach lead CRM & Loyalty
Scandic Hotels
Why Matched
You and Andreas Borgström both identified integrating loyalty with CRM, CDP, POS and payment systems as a current challenge. Their Teach lead CRM & Loyalty perspective at Scandic Hotels should make this a practical peer exchange.
Conversation Starter
Ask Andreas how they are approaching integrating loyalty with CRM, CDP, POS and payment systems at Scandic Hotels and what they would do differently.
Elisabetta Fortis
Loyalty & Incentives Partnerships
Philips
Why Matched
Elisabetta Fortis is also working through the challenge of sustaining customer engagement and programme participation. Their experience as Loyalty & Incentives Partnerships at Philips gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Philips's CRM decisions? Ask Elisabetta for an example.
Joanna Bucior
Customer Growth Leader
Decathlon Italy
Why Matched
A relevant peer connection because Joanna Bucior shares your challenge around improving data quality, identity and the single customer view and brings the perspective of a Customer Growth Leader at Decathlon Italy.
Conversation Starter
Ask Joanna where Decathlon Italy has faced the hardest customer trade-off.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
