Hello
Sulhie
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:25–09:55
Shama’s Loyalty Playbook: Building Strategy, Mobilising Teams & Personalising at Scale
How to evolve a legacy loyalty scheme, secure stakeholder and PLC-board buy-in, mobilise teams…
Shama Wilson
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Your Conversation Hub
Scale Personalisation
Relevant to your challenge of delivering personalisation at scale.
Based on your answers, we suggest spending most of your networking time at the Scale Personalisation Hub, where you can meet peers working towards similar objectives. Follow the Scale Personalisation flag!
Recommended for You
Sponsors and Partners you may like to meet
Insider
you requested to meet with this partner
Why Matched
Insider fits your objective to increase retention and repeat purchase through aI customer engagement and journey orchestration.
Bloomreach
you requested to meet with this partner
Why Matched
For your objective to improve the relevance and personalisation of offers, Bloomreach's customer data activation and personalisation are particularly relevant.
Antavo
you requested to meet with this partner
Why Matched
Worth meeting because its enterprise loyalty platform and programme management could help you increase customer engagement and programme usage.
Peer Conversations
People we think you should connect with
Susan Kok
E-commerce Manager
Philips
Why Matched
You and Susan Kok both identified scaling personalisation without losing relevance as a current challenge. Their E-commerce Manager perspective at Philips should make this a practical peer exchange.
Conversation Starter
Ask Susan how they are approaching scaling personalisation without losing relevance at Philips and what they would do differently.
Millie Muir
Digital Marketing Manager
Yeo Valley Organic
Why Matched
Millie Muir is also working through the challenge of sustaining customer engagement and programme participation. Their experience as Digital Marketing Manager at Yeo Valley Organic gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Yeo Valley Organic's CRM decisions? Ask Millie for an example.
Laura Kern
Teamlead Touchpoint dm-App
dm-drogerie markt Gmbh + Co. KG
Why Matched
A relevant peer connection because Laura Kern shares your challenge around improving data quality, identity and the single customer view and brings the perspective of a Teamlead Touchpoint dm-App at dm-drogerie markt Gmbh + Co. KG.
Conversation Starter
Ask Laura where dm-drogerie markt Gmbh + Co. KG has faced the hardest customer trade-off.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
