Hello
Susan
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Day 1 · 09:25–09:55
Shama’s Loyalty Playbook: Building Strategy, Mobilising Teams & Personalising at Scale
How to evolve a legacy loyalty scheme, secure stakeholder and PLC-board buy-in, mobilise teams…
Shama Wilson
Your Conversation Hub
Scale Personalisation
A strong fit with the loyalty priorities you shared with us.
Based on your answers, we suggest spending most of your networking time at the Scale Personalisation Hub, where you can meet peers working towards similar objectives. Follow the Scale Personalisation flag!
Recommended for You
Sponsors and Partners you may like to meet
Capillary
you requested to meet with this partner
Why Matched
Capillary fits your objective to increase retention and repeat purchase through enterprise loyalty platform and loyalty management.
Antavo
you requested to meet with this partner
Why Matched
You selected Antavo; ask how its programme management could apply to your current priorities.
Eagle Eye
Recommended
Why Matched
Ask Eagle Eye for a concrete example of real-time personalisation in use.
Peer Conversations
People we think you should connect with
Milena Bursuc
CRM Activation Specialist
New Balance
Why Matched
You and Milena Bursuc both identified sustaining customer engagement and programme participation as a current challenge. Their CRM Activation Specialist perspective at New Balance should make this a practical peer exchange.
Conversation Starter
Ask Milena how they are approaching sustaining customer engagement and programme participation at New Balance and what they would do differently.
Tijmen Minneboo
Loyalty Manager
Samsung Electronics
Why Matched
Tijmen Minneboo is also working through the challenge of proving loyalty's incremental commercial impact. Their experience as Loyalty Manager at Samsung Electronics gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Samsung Electronics's CRM decisions? Ask Tijmen for an example.
Jamill Dors
CRM & Member Growth Manager
Swapfiets
Why Matched
A relevant peer connection because Jamill Dors shares your challenge around securing internal ownership and stakeholder alignment and brings the perspective of a CRM & Member Growth Manager at Swapfiets.
Conversation Starter
What would Jamill prioritise next in the CRM & Member Growth Manager role at Swapfiets?
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
