Hello
Veruschka
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Day 2 · 09:45–10:15
Did Customers Forget About Loyalty Programs? Or YOU?
Why loyalty programmes need to be continually iterable as customer expectations change, with…
Zsuzsa Kecsmar; Lukas Savetun
Your Conversation Hub
Build Loyalty
Relevant to your focus on stronger, ongoing customer engagement.
Based on your answers, we suggest spending most of your networking time at the Build Loyalty Hub, where you can meet peers working towards similar objectives. Follow the Build Loyalty flag!
Recommended for You
Sponsors and Partners you may like to meet
Bloomreach
you requested to meet with this partner
Why Matched
Bloomreach fits your objective to increase retention and repeat purchase through customer data activation and personalisation.
Apadmi
Recommended
Why Matched
For your objective to improve the relevance and personalisation of offers, Apadmi's mobile loyalty apps and app UX & design are particularly relevant.
Braze
Recommended
Why Matched
Worth meeting because its customer engagement platform and journey orchestration could help you increase customer engagement and programme usage.
Peer Conversations
People we think you should connect with
Kristina DURDEVIC
CRM & Membership planner
Decathlon Zagreb d.o.o.
Why Matched
You and Kristina DURDEVIC both identified sustaining customer engagement and programme participation as a current challenge. Their CRM & Membership planner perspective at Decathlon Zagreb d.o.o. should make this a practical peer exchange.
Conversation Starter
Ask Kristina how they are approaching sustaining customer engagement and programme participation at Decathlon Zagreb d.o.o. and what they would do differently.
Maik Boeckmann
CRM Loyalty Manager
Miele
Why Matched
Maik Boeckmann is also working through the challenge of integrating loyalty with CRM, CDP, POS and payment systems. Their experience as CRM Loyalty Manager at Miele gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Miele's CRM decisions? Ask Maik for an example.
Jamill Dors
CRM & Member Growth Manager
Swapfiets
Why Matched
This match connects you with Jamill Dors, whose work as CRM & Member Growth Manager at Swapfiets is also focused on how to improve the relevance and personalisation of offers.
Conversation Starter
Ask Jamill which actions are helping them improve the relevance and personalisation of offers at Swapfiets and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
