Hello
Ying
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 2 · 12:15–12:45
How Gamification Has Helped Co-op Engage Members Across Its Membership Strategy
How Co-op and Playable developed and tested gamified experiences at scale, including practical…
Andreas Fabricius; Laura Edwards
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 14:35–15:05
Customers Aren’t Loyal. They’re Efficient.
What drives repeat behaviour in ecommerce when customers compare and switch quickly; the roles…
Tijn van der Heijen
Your Conversation Hub
Engage and Reward Customer
Relevant to your focus on stronger, ongoing customer engagement.
Based on your answers, we suggest spending most of your networking time at the Engage and Reward Customer Hub, where you can meet peers working towards similar objectives. Follow the Engage and Reward Customer flag!
Recommended for You
Sponsors and Partners you may like to meet
Adjoe
Recommended
Why Matched
Adjoe fits your objective to increase retention and repeat purchase through rewarded gaming and app engagement.
Capillary
Recommended
Why Matched
For your objective to grow customer lifetime value, Capillary's enterprise loyalty platform and loyalty management are particularly relevant.
Carlton One
Recommended
Why Matched
Ask Carlton One for a concrete example of incentives in use.
Peer Conversations
People we think you should connect with
Sophie Morshuis
Lifecycle Lead
Nespresso
Why Matched
You and Sophie Morshuis both identified sustaining customer engagement and programme participation as a current challenge. Their Lifecycle Lead perspective at Nespresso should make this a practical peer exchange.
Conversation Starter
Ask Sophie how they are approaching sustaining customer engagement and programme participation at Nespresso and what they would do differently.
Joana Ferreira
Senior Loyalty CRM Executive
Moonpig
Why Matched
Joana Ferreira is also working through the challenge of making the loyalty proposition more distinctive. Their experience as Senior Loyalty CRM Executive at Moonpig gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Moonpig's CRM decisions? Ask Joana for an example.
Dario Lekoski
CRM Manager
Rhino Entertainment Group
Why Matched
This match connects you with Dario Lekoski, whose work as CRM Manager at Rhino Entertainment Group is also focused on how to increase retention and repeat purchase.
Conversation Starter
Ask Dario which actions are helping them increase retention and repeat purchase at Rhino Entertainment Group and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
